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FAQ

Where do you ship from?

Product is shipped from the Turtles' Nest (our home) in Morrisville, Vermont USA.

Do you guys have free stuff?

Sure, stickers and advice…just ask, and if you are really creative and can knock the shell off the marketing turtle, maybe even a hat.

Where is your stuff made?

Everywhere. We search for the best workmanship for each product which means manufacturing in many countries.

My child lost their favorite hat; can I get another one just like it?

Feel free to contact Customer Service at 800-526-3257 or e-mail turtle@turtlefurgroup.com to inquire about items that are not on our website. We will do our best to locate an exact replacement. Many of our hats are similar in weights and color and often consumers can find a suitable replacement.

What is the difference between Turtle Fur and Chelonia?

Turtle Fur is our original 100% acrylic fleece. It’s known for its unique super softness and warmth. Chelonia (the genus name for the green sea turtle) is our given name for a 100% polyester fleece which we offer in several weights.

When will my order ship?

Our shipping turtles will ship within 1 to 2 business days of payment confirmation on your order.

Can we custom order for a team/group event?

Please contact Customer Service at 800-526-3257 or e-mail turtle@turtlefurgroup.com to discuss the options available.