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Refunds, Returns and Exchanges

The Turtle Fur Company wants you to be completely happy with your purchase from us. Any unworn product may be returned within 30 days of receipt:

For a full refund: Product and all other charges (original freight amount paid and sales tax) are refunded in the original form of payment.

For an exchange: We will gladly exchange for the same item (color of your choice). If you want to exchange for a different item, you will need to return the item and place a new order for the product that will make you happier!

To make a return or exchange is easy:
Fill out the return form: Download the Return Form (pdf) IMPORTANT – be sure to include your order number so that we may refund the correct account.

Enter your 17 digit Order ID# (do not include spaces or dashes) in the Merchant Information RMA field: Click here to create a domestic return label.
Put the item and return form into a box/envelope.
Place the prepaid return shipping label on the package.
Ship it – drop off at the nearest post office or simply place in your outgoing mail.
More questions? No problem. Just call us at 800-526-3257 or email: turtle@turtlefurgroup.com

For our Canadian neighbors: Click here to create an international return label.

Orders placed using a gift certificate retrieved from an online deal site cannot be refunded but can be exchanged under the same conditions stated above.

(To view the form, you will need a pdf reader like the free Adobe Reader. Click here to get it.)

Address for Exchanges/Returns

Be sure to include the Return Form (pdf) when sending items to:

Turtle Fur Group
Exchanges/Returns
146 Industrial Park Drive
Morrisville, VT 05661 USA

Turtle Fur Group can only accept packages with a return address.

Warranty

Turtle Fur Group warrants our products against defects in materials and workmanship under normal use for a period of 90 days from the date of retail purchase by the original end-user purchaser ("Warranty Period"). If a product defect arises and a valid claim is received within the Warranty Period, we will replace the defective product with the same style or a product of similar value.

View the Warranty