Refunds, Returns and Exchanges
The Turtle Fur Company wants you to be completely happy with your purchase from us. Any unworn product may be returned within 30 days of receipt:
For a full refund: Product and all other charges (original freight amount paid and sales tax) are refunded in the original form of payment.
For an exchange: We will gladly exchange for the same item (color of your choice). If you want to exchange for a different item, you will need to return the item and place a new order for the product that will make you happier!
To our Canadian neighbors, please call Customer Service at 800-526-3257 for return instructions.
To make a return or exchange is easy:
Fill out the return form on the back of the packing list.
Put the item and return form into a box/envelope.
Place the prepaid return shipping label.
Ship it – drop off at the nearest Fed Ex location.
Don’t have the label or packing list? No problem. Just call us at 800-526-3257 or email: turtle@turtlefurgroup.com
Orders placed using a gift certificate retrieved from an online deal site cannot be refunded but can be exchanged under the same conditions stated above.
Download the Return Form (pdf)
(To view the form, you will need a pdf reader like the free Adobe Reader. Click here to get it.)
Address for Exchanges/Returns
Be sure to include the Return Form (pdf) when sending items to:
Turtle Fur Group
Exchanges/Returns
146 Industrial Park Drive
Morrisville, VT 05661 USA
Turtle Fur Group can only accept packages with a return address. For your protection, we suggest sending your return via parcel post or other traceable method.
Warranty
Turtle Fur Group warrants our products against defects in materials and workmanship under normal use for a period of 90 days from the date of retail purchase by the original end-user purchaser ("Warranty Period"). If a product defect arises and a valid claim is received within the Warranty Period, we will replace the defective product with the same style or a product of similar value.
