The Turtle Fur Company wants you to be completely happy with your purchase from www.turtlefur.com. Any unworn product may be returned within 30 days of receipt.
Product and all applicable sales tax will be refunded in the original form of payment.
Orders placed using a gift certificate retrieved from an online deal site cannot be refunded.
Enter your Order ID# that starts with "TF-" (do not include spaces or dashes) in the Merchant Information RMA field: Click here to create a domestic return label.
Print out a copy of our return form and include it in your shipment: Return Form
Ship it – from your nearest post office or simply place in your outgoing mail.
Questions? No problem. Call us at 800-526-3257 or email: [email protected]
Contact Customer Service at [email protected] to obtain a prepaid return label that we can email you as a PDF or mail a physical label to you to affix to the outside of your package.
Orders placed using a gift certificate retrieved from an online deal site cannot be refunded but can be exchanged under the same conditions stated above.
Be sure to include the Return Form (pdf) when returning items to:
146 Industrial Park Drive
Morrisville, VT 05661 USA
Turtle Fur can only accept packages with a return address.
Our products have been known to last years, and even decades. Turtle Fur warrants our products against defects in materials and workmanship under normal use for a period of 90 days from the date of retail purchase by the original owner ("Warranty Period"). If a product defect arises and a valid claim is received within the Warranty Period, we will replace the defective product with the same style or a product of similar value.
Join our mailing list and get 15% off your next purchase!*
*excludes custom knit hats
Sign up to get the latest news and promotions!