• 800-526-3257

Refunds, Returns and Exchanges

The Turtle Fur Company wants you to be completely happy with your purchase from us. Any unworn product may be returned within 30 days of receipt.

For a full refund: Product and all other charges (original freight amount paid and sales tax) are refunded in the original form of payment.

To make a Return:

Enter your Order ID# that starts with "TF-" (do not include spaces or dashes) in the Merchant Information RMA field: Click here to create a domestic return label.

Print out a copy of our return form and include in your shipment: Return Form

Put the item and return form into a box/envelope.
Place the prepaid return shipping label on the package.
Ship it – drop off at the nearest post office or simply place in your outgoing mail.
More questions? No problem. Just call us at 800-526-3257 or email: [email protected]

For our Canadian neighbors: Contact Customer Service at [email protected] to obtain a prepaid return label that we can email you as a PDF or mail a physical label to you. Place the item in a box/envelope and affix the return label to outside.

Orders placed using a gift certificate retrieved from an online deal site cannot be refunded but can be exchanged under the same conditions stated above.

Address for Exchanges/Returns

Be sure to include the Return Form (pdf) when sending items to:

Turtle Fur Group
146 Industrial Park Drive
Morrisville, VT 05661 USA

Turtle Fur Group can only accept packages with a return address.


Turtle Fur Group warrants our products against defects in materials and workmanship under normal use for a period of 90 days from the date of retail purchase by the original end-user purchaser ("Warranty Period"). If a product defect arises and a valid claim is received within the Warranty Period, we will replace the defective product with the same style or a product of similar value.

View the Warranty

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