• 800-526-3257

Frequently Asked Questions - Vermont Originals Build-A-Hat Custom Hats

How quickly do orders ship?
We ship orders once all items are available. Orders containing custom hats and stock product will ship once the custom hats are complete.

 

How long does it take to make a custom hat?
Most orders will be completed in 3-5 business days. 

 

What is your return policy?
We do not accept returns on Custom Hats, except in the case of a manufacturer’s defect. Please contact Customer Service at 802-526-3257 or [email protected] for questions.

 

What is your privacy policy?
We value your privacy and we will not sell nor share your information with anyone.

 

Is ordering online secure through your website?
Yes. We use SSL encryption for our online transactions, and don’t store or keep credit card numbers on file.

 

Can I place an order without entering my credit card onto the website?
Yes, please contact our Customer Service department directly at 800-526-3257.

 

What hours is your Customer Service Desk open?
We are open from 8 am to 5 pm Eastern Time Monday through Friday.

 

How much do you charge for shipping?
Free shipping on all online orders over $35.00. Carrier Rates apply for expedited shipping options. Standard shipping on orders under $35 is $2.

 

How do you ship?
USPS or FedEx.

 

Do you charge a handling fee?
No.

 

Where are your orders shipped from?
Morrisville, Vermont USA

 

Where are your products manufactured?
In the Green Mountains of Vermont, USA

 

What do you charge for X-Large hats?
X-Large hats cost an additional $2.00 over the cost of our regular sized hats.

 

What is your warranty?
We take pride in the quality of our knit hats. Each hat is individually inspected. We guarantee that all of our products will be free from any manufacturers’ defects. Please refer to the care instructions for proper care and handling of your wool knit hats.

 

What are your care instructions?
Hand wash in cold water and air-dry flat.



Design Your Hat | Custom Hat Pricing

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