We will not sell nor share your information with anyone.
What is your return policy?
We will accept returns with prior approval(excluding custom hats, and XL hats). Please contact us as we will need your credit card to credit your account. We do not keep this information on file. We want you to be completely satisfied with your Vermont Originals hat. All merchandise must be returned within 30 days of ship date. The items must be unused to receive credit. Customer is responsible for all shipping and handling costs relating to returned merchandise, including initial delivery and return delivery where applicable.
Is ordering online secure through your website?
Yes. We use SSL encryption for our online transactions, and don’t store or keep credit card numbers on file.
Can I place an order without putting my credit card onto the website?
Yes, please contact our Customer Service department directly at 800-526-3257 and we can process your order over the phone.
What hours is your Customer Service Desk open?
We are open from 8 am to 5 pm Eastern Standard Time Monday through Friday.
How quickly do orders ship?
Regular hat orders normally ship within 24-72 hours. Custom hat orders and team orders ship in 2-4 weeks.
How much do you charge for shipping?
Free shipping on all online orders over $35.00.
How do you ship?
USPS, UPS, or FedEx.
Do you charge a handling fee?
What credit cards do you accept for payment?
Visa, MasterCard and American Express
Where are your orders shipped from?
Morrisville, Vermont USA
Where are your products manufactured?
In the Green Mountains of Vermont, USA
What do you charge for X-Large hats? How long will it take to be made?
X-large hats will cost an additional $1.00 over the cost of our regular hats. They will take about two weeks to complete.
What is your warranty?
We take pride in the quality of our knit hats. Each hat is individually inspected. We guarantee that all of our products will be free from any manufacturers’ defects. Please refer to the care instructions for proper care and handling of your wool knit hats.
What are your care instructions?
Hand wash in cold water and air-dry flat.
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