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customer service

Contact a Customer Service Turtle to get answers to questions about our products, your order, or our company - Contact Us.

Find answers to common questions about our products, shipping, company, team, and free stickers - FAQs.

Check shipping rates, available ship to locations, and estimate delivery windows - Shipping Information.

Find details on the Turtle Fur returns policy, print a return form and shipping label - Returns.

Find details on the different ways Turtle Fur can create custom hats, neck warmers, tubes, and accessories for you, your school, your company, or your team. Custom embroidery, heat transfer, knit in designs, or patches are available - Embellishments & Name Drop.

Check on our size ranges for hats, necks, balaclavas, t-shirts, socks, and blankets - Size Charts.

Find information on discount program for professionals in the ski, snowboard, and outdoor industries - Pro Purchase Program.

Make extra money with your website or blog by joining the Turtle Fur Affiliate Program - Affiliate Program.

Details on our warranty and guarantees - Warranty.

Details on how Turtle Fur collects, uses, and stores your user data - Privacy Statement.