Frequently Asked Questions

Turtle Fur is located in Morrisville, Vermont.

Everywhere. We search for the best workmanship for each product, which means manufacturing in many countries.

Not after we get done shaving them, and we promise no turtles are harmed in the process. But, no; turtles do not have fur.

Turtle Fur, the fleece, is also known as Original Turtle Fur Fleece. This is the original fleece in our very first neck warmer design that gave us our namesake. It is a 100% acrylic fleece. Acrylic fleece is softer and offers better moisture management than polyester fleeces.

Turtle Fur is the 100% acrylic fleece we are known for; it is famed for its unique super softness and warmth. Chelonia (the genus name for the green sea turtle) is our given name for a 100% polyester fleece.

Our Factory Sale was a celebrated community event in years past. We have discontinued the sale at this time and the possibility for future sales is unknown.

Feel free to contact our Customer Service team at 800-526-3257 or cust_serv@turtlefur.com to inquire about items that are no longer listed on our website. Many of our hats are similar in weights and colors, often we can find a suitable replacement, and maybe their new favorite hat!

Call our Customer Service team at 800-526-3257 and one of our Turtle Ambassadors will be able to help you out.

Discount codes cannot be applied to previous orders.

Turtle Fur sells to many retailers around the world. If you found the product from one of them at a better price we encourage you to purchase it from them. We will not match their price on our website.

We often have sales, or offer codes for certain products. You can find out about those by joining our email list. We also offer a special discount program for Military and First Responders, Teachers, and Medical Professionals, 25% off any order* on www.turtlefur.com.

Yes, you can apply by emailing propurchase@turtlefur.com with some information verifying your employment in the outdoor or snow sports industry. More details are on our Pro Purchase Program page.

Turtle Fur accepts all major credit cards, Shopify Pay, Apple Pay, and PayPal.

Yes, we accept PayPal.

Turtle Fur strives to comply with all laws regarding the collection of Sales Tax. We collect tax in the states where we have nexus. For more information on what items are subject to sales tax in your state refer to your local government websites.

We ship all orders from our warehouse in Morrisville, Vermont.

We offer free standard shipping (USPS) on orders over $55, and free shipping on all orders to APO/FPO addresses. Orders under $55 have a flat $5 shipping charge applied to them and ship via USPS. We have also partnered with FedEx to offer a $12.00 flat rate 2-day shipping tier to the lower 48 states, and offer a free 2-day rate on any order over $125. All other expedited (2-day & Overnight) orders are calculated using our best carrier rates directly to your address at the time of checkout.

Standard shipping is through the United States Postal Service. Expedited (2-Day & Overnight) orders typically ship via FedEx.

Turtle Fur currently ships to the United States, Canada, Australia, and New Zealand. If you live outside those areas, please contact Customer Service at 800-526-3257 or cust_serv@turtlefur.com.

Absolutely. All orders to APOs & FPOs ship free. We also offer a 25% discount to all members of our Armed Forces. Learn More.

We can sometimes accommodate this request. Contact our Customer Service team immediately and they will do their best to update the address before the order goes into processing. Once an order has gone into processing, or has shipped, the delivery address cannot be changed.

You will receive an email from our system when our team has shipped your order, it will include tracking information.

You will receive an email when your order ships, as well as when it goes out for delivery, and when it is delivered to your address. Those emails contain the tracking number for your order for further details.

Turtle Fur strives to provide quick order processing time for all orders. Orders placed before Noon Eastern Time (Mon. – Fri.) will generally ship the same day. All other orders will ship on the next business day.

The USPS is a very efficient carrier and most orders are delivered in 3-5 days.

Sometimes carriers will leave a package in a “safe” location when delivering items. Check around your house and contact the carrier if you are not able to locate it. If you are still unable to locate the package please contact our Customer Service team at 800-526-3257 or cust_serv@turtlefur.com, and we will help you track it down, or send a replacement.

We accept returns for any unworn product* within 30 days of receipt. For details on the returns process visit our Returns page.

Contact Customer Service, at 800-526-3257 or cust_serv@turtlefur.com for details on exchanging an item.

Our products have been known to last years, and even decades. Turtle Fur warrants our products against defects in materials and workmanship under normal use for a period of 90 days from the date of retail purchase by the original owner ("warranty period"). If a product defect arises and a valid claim is received within the warranty period, we will replace the defective product with the same style or a product of similar value.

Shopping with Turtle Fur directly provides you the best customer experience with our brand and the most access to our entire catalog. Our Customer Service team is knowledgeable about our entire line of products and can help you find the right product for your next adventure.

We understand that sometimes you need to feel a product before buying it, or try it on. Sometimes you just want to support your local retailer, and to you we say Right On! Turtle Fur has over 1300 dealers with over 3000 stores across the United States, and around the globe. Those dealers are what helped us become the brand we are today, so we think it would be great if you helped support them. Find the retailer closest to your home now.

Aw, thanks! We are always looking for creative, driven, and passionate new turtles to join our team. Check out our Become a Turtle page for our current openings.

We are too. The outdoors is our playground and our home, we believe it is our responsibility to protect it. You can find information about our programs on our Environmental Sustainability page.