Turtle Fur

how can we help you?

Frequently Asked Questions

  • company

  • where is Turtle Fur located?

    Turtle Fur is located in Morrisville, Vermont.

  • where is your stuff made?

    Everywhere. We search for the best workmanship for each product, which means manufacturing in many countries. Learn more about the fabrics and materials we use by visiting our Know Our Fabrics page.

  • Do Turtles really have fur?

    Not after we get done shaving them, and we promise no turtles are harmed in the process. But, no; turtles do not have fur.

  • Then what is Turtle Fur?

    Turtle Fur, the fleece, is also known as Original Turtle Fur Fleece. It is a 100% acrylic fleece. Acrylic fleece is softer and offers better moisture management than polyester fleeces. Learn more about the fabrics and materials we use by visiting our Know Our Fabrics page.

  • What is the difference between Turtle Fur and Chelonia?

    Turtle Fur is the 100% acrylic fleece we are known for; it is famed for its unique super softness and warmth. Chelonia (the genus name for the green sea turtle) is our given name for a 100% polyester fleece. We carry several weights of polyester fleeces, being our most popular. Learn more about the fabrics and materials we use by visiting our Know Our Fabrics page.

  • can I come visit Turtle Fur?

    We love visitors, but due to health and safety precautions we cannot welcome anyone to our offices at this time. We hope you can stop by soon! Though we are sorry to say we don't have a store at our offices. If you're looking to checkout our products, browse our website, or find a retailer close to you.

  • When is your factory sale?

    Our Factory Sale was a celebrated community event in years past. We have discontinued the sale at this time and the possibility for future sales is unknown.

  • orders & product

  • My child lost their favorite hat; can I get another one just like it?

    Feel free to contact our Customer Service team at 800-526-3257 or to inquire about items that are no longer listed on our website. Many of our hats are similar in weights and colors, often we can find a suitable replacement, and maybe their new favorite hat!

  • I forgot to enter my discount code at checkout, can I still get the discount?

    Call our Customer Service team at 800-526-3257 and one of our Turtle Ambassadors will be able to help you out.

  • I placed an order yesterday, but you've got a sale today, can I apply that discount code to my order?

    Discount codes cannot be applied to previous orders.

  • I found your product somewhere else at a lower price, do you price match?

    Turtle Fur sells to many retailers around the world. If you found the product from one of them at a better price we encourage you to purchase it from them. We will not match their price on our website.

  • do you offer any special discounts?

    We often have sales, or offer codes for certain products. You can find out about those by joining our email list. We also offer a special discount program for Military and First Responders, Teachers, and Medical Professionals, 25% off any order* on

  • does Turtle Fur have a Pro Purchase program?

    Yes, you can apply by emailing with some information verifying your employment in the outdoor or snow sports industry. More details are on our Pro Purchase Program page.

  • do you offer custom products for groups or teams?

    Absolutely! We offer a wide range of custom options, from embroidery and heat transfer to patches For options Contact Customer Service at 800-526-3257 or

  • payments

  • What payment methods do you accept?

    Turtle Fur accepts all major credit cards, Shopify PayApple Pay, and PayPal.

  • Do you accept PayPal?

    Yes, we accept PayPal.

  • do you collect sales tax on orders?

    Turtle Fur strives to comply with all laws regarding the collection of Sales Tax. We collect tax in the states where we have nexus. For more information on what items are subject to sales tax in your state refer to your local government websites.

  • shipping

  • where do you ship from?

    We ship all orders from our warehouse in Morrisville, Vermont.

  • How much will it cost me to have my order shipped?

    We offer free standard shipping (USPS) on orders over $55, and free shipping on all orders to APO/FPO addresses. Orders under $55 have a flat $5 shipping charge applied to them and ship via USPS. We have also partnered with FedEx to offer a $12.00 flat rate 2-day shipping tier to the lower 48 states, and offer a free 2-day rate on any order over $125. All other expedited (2-day & Overnight) orders are calculated using our best carrier rates directly to your address at the time of checkout.

  • What methods do you use to ship orders?

    Standard shipping is through the United States Postal Service. Expedited (2-Day & Overnight) orders typically ship via FedEx.

  • do you ship to international addresses?

    Turtle Fur currently ships to the United States, Canada, Australia, and New Zealand. If you live outside those areas, please contact Customer Service at 800-526-3257 or

  • do you ship to APO/FPO addresses?

    Absolutely. All orders to APOs & FPOs ship free. We also offer a 25% discount to all members of our Armed Forces. Learn More.

  • can I change the delivery address after I have placed an order?

    We can sometimes accommodate this request. Contact our Customer Service team immediately and they will do their best to update the address before the order goes into processing. Once an order has gone into processing, or has shipped, the delivery address cannot be changed.

  • how do I know when my order has shipped?

    You will receive an email from our system when our team has shipped your order, it will include tracking information.

  • how do I track my order?

    You will receive an email when your order ships, as well as when it goes out for delivery, and when it is delivered to your address. Those emails contain the tracking number for your order for further details.

  • when will my order ship?

    Turtle Fur strives to provide quick order processing time for all orders. Orders placed before Noon Eastern Time (Mon. – Fri.) will generally ship the same day, all other orders will ship on the next business day.

  • how long will it take for my order to arrive?

    The USPS is a very efficient carrier and most orders are delivered in 3-5 days.

  • my tracking information says my order was delivered, but it isn't here. What should I do?

    Sometimes carriers will leave a package in a “safe” location when delivering items. Check around your house and contact the carrier if are not able to locate it. If you are still unable to locate the package please contact our Customer Service team at 800-526-3257 or, and we will help you track it down, or send a replacement.

  • returns

  • my hat didn't fit quite right or wasn't what I expected, how can I return it?

    We accept returns for any unworn product* within 30 days of receipt. For details on the returns process visit our Returns page.

  • can i exchange an item for a different one?

    Contact Customer Service, at 800-526-3257 or for details on exchanging an item.

  • the item I purchased is defective, what is your warranty?

    Our products have been known to last years, and even decades. Turtle Fur warrants our products against defects in materials and workmanship under normal use for a period of 90 days from the date of retail purchase by the original owner ("warranty period"). If a product defect arises and a valid claim is received within the warranty period, we will replace the defective product with the same style or a product of similar value.

  • other questions

  • why should I buy from

    Shopping with Turtle Fur directly provides you the best customer experience with our brand and the most access to our entire catalog. Our Customer Service team is knowledgeable about our entire line of products and can help you find the right product for your next adventure.

  • where can I find Turtle Fur near me?

    We understand that sometimes you need to feel a product before buying it, or try it on. Sometimes you just want to support your local retailer, and to you we say Right On! Turtle Fur has over 1300 dealers with over 3000 stores across the United States, and around the globe. Those dealers are what helped us become the brand we are today, so we think it would be great if you helped support them. Find the retailer closest to your home now.

  • Turtle Fur is such an awesome brand! How can I find out about working there?

    Aw, thanks! We are always looking for creative, driven, and passionate new turtles to join our team. Check out our Become a Turtle page for our current openings. In the meantime, get to know our team and Meet the Turtles.

  • I am concerned about the environment. What is Turtle fur doing to ensure it protects the enviornment?

    We are too. The outdoors is our playground and our home, we believe it is our responsibility to protect it. You can find information about our programs on our Environmental Sustainability page.