• 800-526-3257


Where do you ship from?

Product is shipped from the Turtles' Nest (our home) in Morrisville, Vermont USA.

Do you guys have free stuff?

Sure, stickers and advice…just ask, and if you are really creative and can knock the shell off the marketing turtle, maybe even a hat.

What is Turtle Fur?

Turtle Fur the fleece is also known as Original Turtle Fur Fleece. It is a 100% Acrylic fleece. Learn more about Original Turtle Fur Fleece & all our other fabrics, here.

Where is your stuff made?

Everywhere. We search for the best workmanship for each product which means manufacturing in many countries. Learn more about the fabrics and materials we use by clicking here.

My child lost their favorite hat; can I get another one just like it?

Feel free to contact Customer Service at 800-526-3257 or e-mail [email protected] to inquire about items that are not on our website. We will do our best to locate an exact replacement. Many of our hats are similar in weights and color and often consumers can find a suitable replacement.

What is the difference between Turtle Fur and Chelonia?

Turtle Fur is our original 100% acrylic fleece. It’s known for its unique super softness and warmth. Chelonia (the genus name for the green sea turtle) is our given name for a 100% polyester fleece which we offer in several weights. Learn more on our Know Our Fabrics page.

When will my order ship?

Once we receive an order into our system and payment is verified we work quickly to get the product packaged and out the door. Often if your order is in our system before Noon ET, on a business day, we will ship it out that day! Otherwise we will process the order the next business day.

Can we custom order for a team/group event?

Absolutely! We offer custom knit-ins, embroidery, and heat transfer logos. You can design your own custom Vermont Originals Hat online, here.  Please contact Customer Service at 800-526-3257 or e-mail [email protected] to discuss the embroidery and heat transfer options available.

Can I use my coupon codes on Custom Hats?

Unfortunately our various coupon codes are not valid for the purchase of Custom Vermont Originals Hats. We do offer bulk pricing discounts, learn more here.

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