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frequently asked questions


Turtle Fur is located in Morrisville, Vermont.

Everywhere. We search for the best workmanship for each product, which means manufacturing in many countries. Learn more about the fabrics and materials we use by visiting our Know Our Fabrics page.

Not after we get done shaving them, and we promise no turtles are harmed in the process. But, no; turtles do not have fur.

Turtle Fur, the fleece, is also known as Original Turtle Fur Fleece. It is a 100% acrylic fleece. Acrylic fleece is softer and offers better moisture management than polyester fleeces. Learn more about the fabrics and materials we use by visiting our Know Our Fabrics page.

Turtle Fur is the 100% acrylic fleece we are known for; it is famed for its unique super softness and warmth. Chelonia (the genus name for the green sea turtle) is our given name for a 100% polyester fleece. We carry several weights of polyester fleeces, being our most popular. Learn more about the fabrics and materials we use by visiting our Know Our Fabrics page.

We love visitors, but due to health and safety precautions we cannot welcome anyone to our offices at this time. We hope you can stop by soon! Though we are sorry to say we don't have a store at our offices. If you're looking to checkout our products, browse our website, or find a retailer close to you.

The famous Turtle Fur Factory Sale is generally around the beginning of November. For exact dates each year check with our Customer Service team.

orders & product

Feel free to contact our Customer Service team at 800-526-3257 or turtle@turtlefur.com to inquire about items that are no longer listed on our website. Many of our hats are similar in weights and colors, often we can find a suitable replacement, and maybe their new favorite hat!

Call our Customer Service team at 800-526-3257 and one of our Turtle Ambassadors will be able to help you out.

Discount codes cannot be applied to previous orders.

Turtle Fur sells to many retailers around the world. If you found the product from one of them at a better price we encourage you to purchase it from them. We will not match their price on our website.

We often have sales, or offer codes for certain products. You can find out about those by joining our email list. We also offer a special discount program for Military and First Responders, 25% off any order* on www.turtlefur.com.

Yes, you can apply by emailing propurchase@turtlefur.com with some information verifying your employment in the outdoor or snow sports industry. More details are on our Pro Purchase Program page.

Absolutely! We offer a wide range of custom options, from embroidery and heat transfer to patches For options Contact Customer Service at 800-526-3257 or turtle@turtlefur.com.


Turtle Fur accepts all major credit cards, Shopify Pay, Apple Pay, ViaBill, and PayPal.

Yes, we accept PayPal.

ViaBill is a payment provider that accepts all major credit cards and breaks your purchase into four equal monthly payments. The first payment will occur at the time of purchase, with the following charges happening over the following months. There is no credit check or interest associated with this payment method. The maximum order value is $500. Learn More Here.

Turtle Fur strives to comply with all laws regarding the collection of Sales Tax. We collect tax in the states where we have nexus. For more information on what items are subject to sales tax in your state refer to your local government websites.


We ship all orders from our warehouse in Morrisville, Vermont.

We offer free standard shipping (USPS) on orders over $25, and free shipping on all orders to APO/FPO addresses. Orders under $25 have a flat $5 shipping charge applied to them and ship via USPS. All expedited (2-Day & Overnight) orders are calculated using our best carrier rates directly to your address at the time of checkout.

Standard shipping is through the United States Postal Service. Expedited (2-Day & Overnight) orders typically ship via FedEx.

Turtle Fur currently ships to the United States and Canada. If you live outside those areas, please contact Customer Service at 800-527-3257 or turtle@turtlefur.com.

Absolutely. All orders to APOs & FPOs ship free. We also offer a 25% discount to all members of our Armed Forces. Learn More.

We can sometimes accommodate this request. Contact our Customer Service team immediately and they will do their best to update the address before the order goes into processing. Once an order has gone into processing, or has shipped, the delivery address cannot be changed.

You will receive an email from our system when our team has shipped your order, it will include tracking information.

You will receive an email when your order ships, as well as when it goes out for delivery, and when it is delivered to your address. Those emails contain the tracking number for your order for further details.

Turtle Fur strives to provide quick order processing time for all orders. Orders placed before Noon Eastern Time (Mon. – Fri.) will generally ship the same day, all other orders will ship on the next business day.

The USPS is a very efficient carrier and most orders are delivered in 3-5 days.

Sometimes carriers will leave a package in a “safe” location when delivering items. Check around your house and contact the carrier if are not able to locate it. If you are still unable to locate the package please contact our Customer Service team at 800-526-3257 or turtle@turtlefur.com, and we will help you track it down, or send a replacement.


We accept returns for any unworn product* within 30 days of receipt. For details on the returns process visit our Returns page.

Contact Customer Service, at 800-527-3257 or turtle@turtlefur.com for details on exchanging an item.

Our products have been known to last years, and even decades. turtle fur warrants our products against defects in materials and workmanship under normal use for a period of 90 days from the date of retail purchase by the original owner ("warranty period"). if a product defect arises and a valid claim is received within the warranty period, we will replace the defective product with the same style or a product of similar value.

other questions

Shopping with Turtle Fur directly provides you the best customer experience with our brand and the most access to our entire catalog. Our Customer Service team is knowledgeable about our entire line of products and can help you find the right product for your next adventure.

We understand that sometimes you need to feel a product before buying it, or try it on. Sometimes you just want to support your local retailer, and to you we say Right On! Turtle Fur has over 1300 dealers with over 3000 stores across the United States, and around the globe. Those dealers are what helped us become the brand we are today, so we think it would be great if you helped support them. Find the retailer closest to your home now.

Aw, thanks! We are always looking for creative, driven, and passionate new turtles to join our team. Check out our Become a Turtle page for our current openings. In the meantime, get to know our team and Meet the Turtles.

We are too. The outdoors is our playground and our home, we believe it is our responsibility to protect it. You can find information about our programs on our Environmental Sustainability page.

outdoor protection face masks


  1. With clean hands, place a clean mask over your face.
  2. Place the ear straps over your ears.
  3. For the Cotton Casual or Everyday Face Masks move the silicone slide on the ear straps to tighten or loosen to your preferred secure fit.
  4. For the Cotton Casual Face Mask press down on either side of your nose to adjust the nose clamp for a secure fit around your face.
  5. Before removing your face mask, wash your hands, then remove by pulling the ear loops off your ears. Then be sure to wash your hands again!
  6. Be sure to place used masks in the laundry to be washed before next use.

Wash before first use and following all future uses in cold water. Tumble dry on low. Do not use bleach. Do not iron. Do not dry clean.

We created size charts specific to each face mask. Measure from the point of your nose down to your chin, and from the point of your nose to the back edge of your ear.
Cotton Casual

According to the CDC face coverings should be worn anytime you go out in public in a setting where social distancing is difficult to maintain. Many states and communities have mandated that in public settings - like grocery stores or the office - face coverings are required. Check your local regulations and follow the CDC guidance when in doubt.

No. Turtle Fur Face Masks are not considered medical-grade masks. We designed our face masks following the guidance of the Food and Drug Administration and the Centers for Disease Control and Prevention recommendations for fabric masks, however none of our masks have been cleared or tested by the FDA or NIOSH. The Structured Face Mask does contain a HEPA filter. The Structured Face Mask, nor any of our other masks, have been tested or approved by the FDA. Turtle Fur Face Masks are not intended to be used in a medical or surgical setting, or other high-risk environments where exposure or contact with liquid, bodily, or other hazardous fluids is possible. Use in a clinical setting where the infection risk level through inhalation exposure is high or in the presence of a high intensity heat source or flammable gas is not advised.

The Cotton Casual Face Mask does. Our other masks are designed around the contours of your face.

Our Cotton Casual Face Mask has an internal pocket for a PM2.5 Filter. Our Structured Face Mask is designed with an internal HEPA filter that acts as a filter.

Since the start of the global pandemic of Coronavirus, Turtle Fur has been donating $1 from the sale of select products to the CDC Foundation Coronavirus Relief Fund. Check out more details on our a href="https://www.turtlefur.com/pages/coronavirus-covid-19-update" alt="Coronavirus Resources Page">COVID-19 Statement

Absolutely! For larger orders (over 500 units) please contact our Customer Service team at turtle@turtlefur.com or 808-88-6400.

All orders place on www.turtlefur.com ship from our warehouse in Morrisville, Vermont USA.

All sales of face masks are final. Due to the nature of the product we cannot accept returns on face masks.

We worked with one of our trusted partners that produces many of our fall and winter accessories in China to produce all three masks. You can expect the same quality that you find in our headwear and accessories in these face masks.


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