we aim to please

Refund and Returns

Turtle Fur wants you to be completely happy with your purchase from Any unworn product with tags attached* may be returned within 30 days of receipt.

Product and all applicable sales tax will be refunded in the original form of payment. Orders placed using a gift certificate retrieved from an online deal site cannot be refunded.

to make a return:

To start the returns process fill out the form below. If your item is eligible to be returned, our customer service reps will send you a label to print at home.

Questions? No problem. Call us at 800-526-3257 or email:

for our canadian & international neighbors:

Contact Customer Service at to obtain a prepaid return label or returns information.


Our products have been known to last years, and even decades. Turtle Fur warrants our products against defects in materials and workmanship under normal use for a period of 90 days from the date of retail purchase by the original owner ("Warranty Period"). If a product defect arises and a valid claim is received within the Warranty Period, we will replace the defective product with the same style or a product of similar value.

View our Warranty